Soft Skills Aren’t So Hard, But They’re Critical #BCSLearns

I have referenced Daniel Goleman and his important work with emotional intelligence in a past post titled How Important is EQ? including the four domains of his model.  I recently came across a website called More than Sound on which Goleman and his team share resources and summaries of their research.  I found the section from the website called Emotional and Social Intelligence Leadership Competencies: An Overview” from last April, a great summary of his work. He shares that there are four parts, or domains, to his Emotional and Social Intelligence Model: Self-Awareness, Self-Management, Social Awareness, and Relationship Management.  Within each domain, are what Goleman calls “learned competencies” and below they are listed and described quoted directly from the article.


  • Emotional Self-Awareness: The ability to understand our own emotions and their effects on our performance.


  • Emotional Self-Control: The ability to keep disruptive emotions and impulses in check and maintain our effectiveness under stressful or hostile conditions.
  • Achievement Orientation: Striving to meet or exceed a standard of excellence; looking for ways to do things better, set challenging goals and take calculated risks.
  • Positive Outlook: The ability to see the positive in people, situations, and events and persistence in pursuing goals despite obstacles and setbacks.
  • Adaptability: Flexibility in handling change, juggling multiple demands, and adapting our ideas or approaches.

Social Awareness

  • Empathy: The ability to sense others’ feelings and perspectives, taking an active interest in their concerns and picking up cues about what others feel and think.
  • Organizational Awareness: The ability to read a group’s emotional currents and power relationships, identifying influencers, networks, and organizational dynamics.

 Relationship Management

  • Influence: The ability to have a positive impact on others, persuading or convincing others in order to gain their support.
  • Coach and Mentor: The ability to foster the long-term learning or development of others by giving feedback, guidance, and support.
  • Conflict Management: The ability to help others through emotional or tense situations, tactfully bringing disagreements into the open and finding solutions all can endorse.
  • Inspirational Leadership: The ability to inspire and guide individuals and groups towards a meaningful vision of excellence, and to bring out the best in others.
  • Teamwork: The ability to work with others towards a shared goal; participating actively, sharing responsibility and rewards, and contributing to the capability of the team.

Check out the image below for the framework of the model and take the video below of a clip for the movie Patch Adams.  How would you assess Patch’s emotional intelligence?  His self-awareness? His self-management? His social awareness? His relationship management?  Have a look with Goleman’s domains in mind, as well as these two quotes:

  • “Death is not the enemy gentlemen. If we’re going to fight a disease, let’s fight one of the most terrible diseases of all, indifference.”
  • “You treat a disease, you win, you lose. You treat a person, I guarantee you, you’ll win, no matter what the outcome.”

What other quotes from the clip resonate with you about emotional intelligence?


If you didn’t last year, be sure to view the videos (one of Goleman and another from Seinfeld) on emotional intelligence from my February 21, 2016 post.


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